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Delivery & Returns

Delivery & Returns


We offer very competitive shipping rates to the USA & the rest of the world via our international courier UPS.

USA Shipping Price

• 1-4 Small accessory items $29.95
• 1-2 Medium Accessory items $29.95 – (This can be combined with 1 small and 1 medium accessories)
• 1 Large item – $49.95
• 9.9ft (3m), 13ft (4m) and 16ft (5m) Bell Tents - from $99
• 19.5ft (6m) Bell tents - from $129
• Extra large tents (23ft (7m) Bell tents, Emperor Star tent, Luna tent etc) - from $169

When you place an order with us, you will receive a confirmation e-mail immediately to advise we have your order in our system.
Once the order is dispatched you will be sent an email with the tracking number for your consignment. Our international deliveries will be made by UPS

Please add your Mobile number to the order and they will text you hour window when to expect it on the day of delivery

Restrictions & Taxes

All products are shipped from the United Kingdom and it is important to note that you may have to pay customs duties and taxes on the items you purchase and that these local fees are not included in your invoice. We are unable to predict these charges and we recommend contacting your local importing office. If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return shipping charges.* Please note: Some products imported into the USA for personal use may not be charged if under the value of $800. Please contact us at [email protected] if you have any worries regarding duties, taxes and fees.

First Time Orders


To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder's name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security, customers may also be subjected to standard fraud prevention checks.

International Deliveries in Europe 

Zone1-4 Small items1-2 Medium items*1 Large accessories9.9ft (3m), 13ft (4m), 16ft (5m) Bell Tent19.5ft (6m) Bell tent23ft (7m) Bell tent
Zone 1 – UK, France, Netherlands, Belgium, Northern Island, republic of Ireland£9.95£9.95£9.95£15.95£21.95£26.95
Zone 2 – Spain, Germany, Denmark, Italy, Austria, Channel islands£12.95£12.95£12.95£17.95£30.95£35.95
Zone 3 – Sweden, Finland, Portugal, Poland, Cyprus, Hungary, Czech Republic£15.95£15.95£15.95£21.95£35.95£41.95
Zone 4 – Norway, Greece, Switzerland, Bulgaria, Romania£15.95£15.95£15.95£21.95£35.95£41.95

Worldwide Shipping available


If your country is not listed above, please email us for a delivery quote.
Please note these are only estimated delivery times and your orders may arrive earlier or later than that listed.
Please Note: All shipments outside the EU will not pay our 20% VAT. This means you will be discounted 20% from our product prices. This will all be calculated at check out.

Returns Policy


If you wish to return or exchange your purchase you must notify us within 14 days of receiving your product via email [email protected] Please note we do not offer a free returns service; you are required to pay for any unwanted return or alternatively you can use our renegotiated courier services. Please contact us for return address and ensure to include your customer order details with the package, as we are unable to process the returned goods without this information.

Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted products must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us. We recommend that you get proof of postage for any returns. Boutique Camping Supplies Ltd retains the right to refuse a refund on any item deemed not to be resalable. Once we have received the item and confirmed that it is unused, we will issue a full refund, excluding the cost of shipping for both directions.

12 Months Warranty


We offer a 12-month warranty for our tents against any manufacturing defects and are additionally able to accommodate with any spare parts and accessories. Due to the complexity of camping our warranty does not apply to damage that is not from a manufacturing defect. Our tents have been built to withstand extreme weather conditions however the warranty does not include damage transpired from hostile environments. We advise that if your tent has a manufacturing defect or has been damaged during shipment, to take pictures of the packaging and the damage and contact us on [email protected] so we are able to confirm the defect or damage and resolve the issue immediately.

- Manufacturing defects include
- Poor/Faulty Stitching
- Missing parts

We value our on-going customer support and therefore will endeavour to solve any issues that you may have. If the warranty does not cover the damage, we offer help from our recommended supplier lists.

Spare parts can be purchased directly from our sales team who will be available at [email protected]