Trying to make life a little simpler, we have created a list of frequently asked questions, however, if you would like to talk to one of our team, please do contact us:
Email: [email protected]
Tel: +44 (0) 203 394 2986
We have both PDF instruction manuals and tutorial videos available below:
Originality – from the day we started our first website, Boutiquecamping.com, in 2010 we have always been aiming to bring a fresh approach to camping. Bringing a little color to your camp #colorfulcamping. We are always looking for new ideas and new products, so any feedback or ideas are welcome.
High Quality products – We source the best components we can find to make our products. We also make sure that they are made in the correct manor and double check each item.
Great Customer Service – We are a small company, but our offices are manned 9-5pm (GMT) Monday to Friday. We have a dedicated Customer service team to help you with any query or problem you have.
Years of Development – We ensure we are always improving our tents and every little detail helps. Over the years we have upgraded every part of our Bell tents. From zips to center poles, to the actual canvas weave, and we are more than happy with the outcome. We welcome feedback and your opinions on how we can be better, so please feel free to drop us and email anytime.
We only offer the best available Bell Tents on the market, which are manufactured by our own factory exclusively for us and no other Bell Tent company. The bell tents we manufacturer and sell are all of the same spec, built to a high-quality standard from 100% cotton canvas. We have had many upgrades and improvements over the years which is from our own testing and our customers feedback. This includes:
We are also the only Bell Tent company to offer Bell tents in an array of different colors and patterns
The polyester tent is our lightweight and cheaper range tent. Apart from stating the obvious about what material it is made from both tents are great in the own way.
No is the short answer, due to the material the tent is made out of we would not recommend this. All stoves must be fitted in our canvas bell tent range.
We don’t look at our tents to squeeze as may people in as possible and we would recommend the following. We sell a number of sizes of bell tent - the 9.9ft (3m) and 13ft (4m) tents are great for a couple or up to 4 adults, 16 ft (5m) is also great for a couple if you would like to use a proper bed, however you can comfortably fit up to 6 adults. The 19.5ft (6m) is good for groups up to 8 adults and the 23ft (7m) is a great multipurpose tent. We have slept 10 adults in here, but also 25-30 people all sat down relaxing.
We can ship your Bell Tent anywhere in the world. If your shipping Zone is not covered in our shipping page, please email us your destination country and zip code and we will give you a quote.
All of our Bell Tents come with a 12-month warranty against manufacturing defects. We do not cover damage that is not the result of a manufacturing defect. Wear and tear is not covered.
Our Bell Tents are designed to be used for leisurely purposes, we don't recommend erecting them as a permanent structure. However, many of our customers do use our tents throughout the summer months.
The canvas and the groundsheet must be dry before storing your Bell Tent. Never keep your Bell Tent stored away wet or damp for longer than two days otherwise fungus can affect the canvas which will create little black irremovable dots. The canvas has been impregnated with anti-fungal treatments, but this will not be effective if your Bell Tent is not stored dry.
Our Bell Tents have enough waterproofing agent on them which will cause the water on the surface to ‘bead’ after a downpour. You will literally see beads of water forming on the outer surface of the canvas. When it is time to re-waterproof, you will notice that the water no longer beads, and that the Bell Tent retains the moisture in the canvas for longer.
Due to occupational health & safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our tents. All orders must be delivered using our extensive courier network.
Yes, freight costs include full insurance.
We strongly recommend someone being available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
This has been added for a number of reasons.
The first time you put your bell tent up you will need to attach the guy ropes, so this will take an extra 5-10 minutes, however after that you will be able to put you tent up in under 15 minutes. With the 9.9ft (3m), 13ft (4m) and 16ft (5m) tents it is very easy to do this on your own, however for the 19.5ft (6m) and 23ft (7m) tents we would recommend two people as it can be a little tricky putting the center pole in.
Bell tents are not designed for extreme weather conditions as all the weight and tension is taken by one center point, the center pole. We have made this super strong, however you will need to make sure the guy ropes are equally tensioned and the center pole is straight to insure your tent is as strong as it can be.
There are many canvas cleaning companies out there, however this can be expensive. We also have many cleaning and reproofing agents we sell. The best way to remove mud is to let it completely dry and then use a stiff brush. It's very simple but very effective.
Unfortunately, we are online only business and do not have a showroom. But we do offer a 7-day money back guarantee if you are not happy with your tent.
Check with the land owner on the best places to pitch. They will understand best how their land fairs during different types of weather. The ideal site is flat and well-drained with short grass on a sound soil structure. Avoid areas which are prone to flooding. Avoid pitching under trees. Pitching under a tree and in woodlands can present problems:
The direction of the prevailing wind should also be taken into consideration. Try to pitch with the back of your Bell tent facing the prevailing wind. This will help to conduct the wind over the Bell tent rather than up against it. An uneven pitch will place uneven tension on the canvas, poles and other components, as will an overly exposed pitch.
Once you have selected a good spot, before pitching remove any stones and loose debris that may cause damage to the groundsheet or discomfort underfoot.
If there is a problem with your tent or any other product you have bought from us, please take a picture and send it to us with a description and your order details. We can then make a decision quickly to resolve the matter, so you are happy.
Belltent.com offers a swap it service where the courier will take your problem product and swap it over with you on your doorstep.
But whatever the problem is, please contact us ASAP so we can get it cleared up as soon as possible.
We are committed to the excellence of our products and providing first class customer service coupled with unbeatable value!
A very responsive after sales department is available to help you with any queries after your purchase. We aim to resolve any issues as soon as possible and in a reasonable time frame. Contact us at [email protected] if you require any assistance with your product after purchase.
Boutique Camping Supplies Limited.
Vat No: GB 122 020195,
Company No: 07401199.
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