Trying to make life a little simpler, we have created a list of frequently asked questions, however, if you would like to talk to one of our team, please do contact us:
Email: [email protected]
Tel: +44 (0) 203 394 2986
How do you put up a bell tent? +
Why buy from belltent.com? +
Originality – from the day we started our first website, Boutiquecamping.com, in 2010 we have always been aiming to bring a fresh approach to camping. Bringing a little color to your camp #colorfulcamping. We are always looking for new ideas and new products, so any feedback or ideas are welcome.
High Quality products – We source the best components we can find to make our products. We also make sure that they are made in the correct manor and double check each item.
Great Customer Service – We are a small company, but our offices are manned 9-5pm (GMT) Monday to Friday. We have a dedicated Customer service team to help you with any query or problem you have.
Years of Development – We ensure we are always improving our tents and every little detail helps. Over the years we have upgraded every part of our Bell tents. From zips to center poles, to the actual canvas weave, and we are more than happy with the outcome. We welcome feedback and your opinions on how we can be better, so please feel free to drop us and email anytime.
How do your bell Tents compare to others Bell Tents? +
We only offer the best available Bell Tents on the market, which are manufactured by our own factory exclusively for us and no other Bell Tent company. The bell tents we manufacturer and sell are all of the same spec, built to a high-quality standard from 100% cotton canvas. We have had many upgrades and improvements over the years which is from our own testing and our customers feedback. This includes:
- Canvas treated with colour fast, UV, mould and rot and water repellent,
- Sharper, stronger upgraded pegs,
- Even thicker, stronger 5mm guy ropes,
- Custom Boutique camping zips and guy rope sliders,
- 1.25" (32mm) center poles, with 0.05" (1.2mm) thick steel (1.3" (35mm) on the 19.5ft (6m) and 23ft (7m)),
- Secondary mosquito door,
- Upgraded stronger carry bag with length way zipper,
- Free spares bag with every tent,
- Upgraded, high-quality mallet,
- Brand new sizes, catering for all requirements,
- All in our upgraded custom Boutique Camping extra strong packaging.
We are also the only Bell Tent company to offer Bell tents in an array of different colors and patterns
What is the difference between the Polyester and Canvas Bell tents? +
The polyester tent is our lightweight and cheaper range tent. Apart from stating the obvious about what material it is made from both tents are great in the own way.
Can the polyester tent have a wood burning stove fitted? +
No is the short answer, due to the material the tent is made out of we would not recommend this. All stoves must be fitted in our canvas bell tent range.
How many do each size bell tent sleep? +
We don’t look at our tents to squeeze as may people in as possible and we would recommend the following. We sell a number of sizes of bell tent - the 9.9ft (3m) and 13ft (4m) tents are great for a couple or up to 4 adults, 16 ft (5m) is also great for a couple if you would like to use a proper bed, however you can comfortably fit up to 6 adults. The 19.5ft (6m) is good for groups up to 8 adults and the 23ft (7m) is a great multipurpose tent. We have slept 10 adults in here, but also 25-30 people all sat down relaxing.
Do you ship to other countries? +
We can ship your Bell Tent anywhere in the world. If your shipping Zone is not covered in our shipping page, please email us your destination country and zip code and we will give you a quote.
What warranty do you offer for your Bell Tent?
All of our Bell Tents come with a 12-month warranty against manufacturing defects. We do not cover damage that is not the result of a manufacturing defect. Wear and tear is not covered.
All of our Bell Tents come with a 12 month warranty against manufacturing defects. We do not cover damage that is not the result of a manufacturing defect. Wear and tear is not covered.
Can your Bell Tent be used as a permanent Structure? +
Our Bell Tents are designed to be used for leisurely purposes, we don't recommend erecting them as a permanent structure. However, many of our customers do use our tents throughout the summer months.
What is the best way to store your Bell Tent? +
The canvas and the groundsheet must be dry before storing your Bell Tent. Never keep your Bell Tent stored away wet or damp for longer than two days otherwise fungus can affect the canvas which will create little black irremovable dots. The canvas has been impregnated with anti-fungal treatments, but this will not be effective if your Bell Tent is not stored dry.
How do you know when you need to re-waterproof your bell tent? +
Our Bell Tents have enough waterproofing agent on them which will cause the water on the surface to ‘bead’ after a downpour. You will literally see beads of water forming on the outer surface of the canvas. When it is time to re-waterproof, you will notice that the water no longer beads, and that the Bell Tent retains the moisture in the canvas for longer.
Is local pickup an option? +
Due to occupational health & safety (OHS) regulations at our warehouses we are unable to facilitate pickups of our tents. All orders must be delivered using our extensive courier network.
Does your postage fee include insurance? +
Yes, freight costs include full insurance.
Does someone need to be home to accept delivery? +
We strongly recommend someone being available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
What is the Multi-door option for? +
This has been added for a number of reasons.
- Linking other bell tents together;
- Extra head room;
- Ease of airing your tent without having to roll the sides up.
How many people and Long does it take to put up? +
The first time you put your bell tent up you will need to attach the guy ropes, so this will take an extra 5-10 minutes, however after that you will be able to put you tent up in under 15 minutes. With the 9.9ft (3m), 13ft (4m) and 16ft (5m) tents it is very easy to do this on your own, however for the 19.5ft (6m) and 23ft (7m) tents we would recommend two people as it can be a little tricky putting the center pole in.
Does your tent hold up in wind? +
Bell tents are not designed for extreme weather conditions as all the weight and tension is taken by one center point, the center pole. We have made this super strong, however you will need to make sure the guy ropes are equally tensioned and the center pole is straight to insure your tent is as strong as it can be.
Best way to clean? +
There are many canvas cleaning companies out there, however this can be expensive. We also have many cleaning and reproofing agents we sell. The best way to remove mud is to let it completely dry and then use a stiff brush. It's very simple but very effective.
Is there anywhere we can view your bell tents? +
Unfortunately, we are online only business and do not have a showroom. But we do offer a 7-day money back guarantee if you are not happy with your tent.
How Do I Choose a Good Place to Pitch? +
Check with the land owner on the best places to pitch. They will understand best how their land fairs during different types of weather. The ideal site is flat and well-drained with short grass on a sound soil structure. Avoid areas which are prone to flooding. Avoid pitching under trees. Pitching under a tree and in woodlands can present problems:
- Falling leaves - left on the canvas to get wet can cause discoloration and degradation of the canvas beneath.
- Bird droppings - birds like to rest in trees and leave deposits on your bell tent.
- Falling debris from the tree - can penetrate the canvas.
- Mould and mildew formation - can be accelerated in woodland conditions, as it is here (damp, moist conditions) that mould and fungus can thrive.
The direction of the prevailing wind should also be taken into consideration. Try to pitch with the back of your Bell tent facing the prevailing wind. This will help to conduct the wind over the Bell tent rather than up against it. An uneven pitch will place uneven tension on the canvas, poles and other components, as will an overly exposed pitch.
Once you have selected a good spot, before pitching remove any stones and loose debris that may cause damage to the groundsheet or discomfort underfoot.
How does the returns process work? +
If there is a problem with your tent or any other product you have bought from us, please take a picture and send it to us with a description and your order details. We can then make a decision quickly to resolve the matter, so you are happy.
Belltent.com offers a swap it service where the courier will take your problem product and swap it over with you on your doorstep.
But whatever the problem is, please contact us ASAP so we can get it cleared up as soon as possible.
We are committed to the excellence of our products and providing first class customer service coupled with unbeatable value!
A very responsive after sales department is available to help you with any queries after your purchase. We aim to resolve any issues as soon as possible and in a reasonable time frame. Contact us at [email protected] if you require any assistance with your product after purchase.
What are your Company information Details? +
Boutique Camping Supplies Limited.
Vat No: GB 122 020195,
Company No: 07401199.